| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: CMCEN - CENTRAL Service and customer volumes impacted: SMPF:85 Below is a summary of our initial findings and next steps: We have identified a loss of service for Data customers due to loss of connectivity with our DSLAM device following planned works CRQ000000140984. We understand the impact this may have caused and appreciate your patience and understanding WorkLog Submit Date : 16/11/2023 06:32:10 Our IP Access team is working closely with our field engineer to troubleshoot the problems affecting the controller cards. They are performing various tests and checks to identify and fix the root cause of the issues. We apologise for any inconvenience caused by this situation and we appreciate your patience and understanding. WorkLog Submit Date : 16/11/2023 08:57:31 Our field engineer's were stood down as they were in the exchange most of the evening. IP access have now obtained further field resource and they are on site to troubleshoot the problems affecting the controller cards. They are performing various tests and checks to identify and fix the root cause of the issues. We apologise for any inconvenience caused by this situation and we appreciate your patience and understanding. WorkLog Submit Date : 16/11/2023 11:54:01 We're happy to report that service has been restored. Our IP access engineers and field engineers have managed to get the device online. We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 16/11/2023 12:41:31 05:27 17/11/2023 issue resolved and report closed | |
| Start date: | 06:33 16th Nov 2023 |
| End date: | 05:27 17th Nov 2023 |