INC000100621367 Single Exchange - SSSTT - Street - Loss of data services - cablelink down


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

SSSTT - Street

Service and customer volumes impacted:


Below is a summary of our initial findings and next steps:

We suspect a faulty SFP has caused a cablelink to go down.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 15/11/2023 22:03:05

We're happy to report that service has been restored.

Our engineer replaced SFP to restore service.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 15/11/2023 22:45:56

23:10 15/11/2023 We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 15/11/2023 22:47:39

Start date:22:09 15th Nov 2023
End date:23:10 15th Nov 2023