| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Street (ssstt) Service and customer volumes impacted: Ethernet: 20 Below is a summary of our initial findings and next steps: The switch which has been having issues recently has crashed again. Remote attempts to resolve this have been unsuccessful. We are now organising a replacement switch and a field engineer to attend ASAP. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 15/11/2023 16:39:11 A new switch has been ordered and dispatched to the site and is expected to arrive by 9:30 pm tonight. A field engineer from our team will be on site shortly before the delivery to ensure a smooth installation and configuration. We apologise for any inconvenience caused by the switch failure and we appreciate your patience and cooperation. WorkLog Submit Date : 15/11/2023 18:14:45 Our engineer is currently on site and we are awaiting delivery of the replacement switch. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 21:17:15 Switch has been delivered and engineer has succesfully loaded config and is now in the process off moving the ports across from the old switch. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 22:54:14 23:49 15/11/2023 We're happy to report that service has remained stable and we'll now close this incident.
| |
| Start date: | 16:42 15th Nov 2023 |
| End date: | 23:49 15th Nov 2023 |