| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: STRANRAER (WSSTR) Service and customer volumes impacted: Ethernet: 1 FTTP/FTTC: 141 Below is a summary of our initial findings and next steps: Network monitoring has identified an Openreach cablelink circuit that is down, causing a loss of data services for some customers. We are beginning joint remote investigations with Openreach. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 15/11/2023 13:29:42 Openreach have assigned a field engineer to attend and investigate a possible issue on their network. They have not provided an ETA, so we await their next update. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 15:38:02 We are still waiting for Openreach to give us an estimated time of arrival for the resolution of the issue. They have informed us that they will provide us with more information around 19:30. We apologise for any inconvenience this may cause and we appreciate your patience and understanding. WorkLog Submit Date : 15/11/2023 18:19:25 Openreach has completed their investigations and no faults have been identified on their side of the network. A TalkTalk Filed Engineer has been tasked to attend site and investigate a suspected port/SFP issue. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 19:25:43 TalkTalk Filed Engineer is on route to site, his estimated time of arrival (ETA) 11:30 PM We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 21:24:12 TalkTalk Field Engineer is currently on site investigating We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 15/11/2023 23:59:51 01:03 16/11/2023 ?We're happy to report that service has remained stable and we'll now close this incident.
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| Start date: | 13:48 15th Nov 2023 |
| End date: | 01:03 16th Nov 2023 |