INC000100621158 - P3 - Single Exchange - Fleet - THFT - Loss of data services - Switch offline


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Fleet (THFT)

Service and customer volumes impacted:

Ethernet: 17

Below is a summary of our initial findings and next steps:

Network monitoring as identified a switch in this exchange is offline.

We are beginning remote investigations and mobilising a field engineer to attend ASAP.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 15/11/2023 10:50:36

We're happy to report that service has been restored.

Our engineer was working on a connection next to the main connection between the switches, and disturbed a loose connector.

This has been reconnected and has been stable for 5 minutes.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 15/11/2023 11:14:29

Start date:10:59 15th Nov 2023
End date:11:17 15th Nov 2023