| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Fleet (THFT) Service and customer volumes impacted: Ethernet: 17 Below is a summary of our initial findings and next steps: Network monitoring as identified a switch in this exchange is offline. We are beginning remote investigations and mobilising a field engineer to attend ASAP. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 15/11/2023 10:50:36 We're happy to report that service has been restored. Our engineer was working on a connection next to the main connection between the switches, and disturbed a loose connector. This has been reconnected and has been stable for 5 minutes. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 15/11/2023 11:14:29 | |
| Start date: | 10:59 15th Nov 2023 |
| End date: | 11:17 15th Nov 2023 |