INC000100620493 - P3 - Single Exchange - LCCHU - Churchtown - Loss of voice services


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Churchtown / LCCHU-M1

Service and customer volumes impacted:

Voice: 107

Below is a summary of our initial findings and next steps:

Some customer connected to Churchtown will be experiencing loss of voice services, we are currently investigating the cause and are working to restore service as soon as possible.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 14/11/2023 16:32:48

We're happy to report that service has been restored.

Changes made to network rolled back to provide service.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 14/11/2023 17:10:23

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 14/11/2023 17:14:12
Start date:16:42 14th Nov 2023
End date:17:19 14th Nov 2023