INC000100620685 - P3 - Single Exchange - SWCJ - Chepstow - Loss of data services - OGHP DOA


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Chepstow (SWCJ)

Service and customer volumes impacted:


Below is a summary of our initial findings and next steps:

We have been made aware of a new Openreach cablelink circuit that is not passing traffic.

Remote network checks have not found a problem. We are mobilising a field engineer to attend and investigate further.

We are also looking into migrating affected customers onto another circuit.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 14/11/2023 16:00:20

An engineer has been assigned to attend the Exchange.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 14/11/2023 18:08:33

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 14/11/2023 18:34:15
Start date:16:16 14th Nov 2023
End date:18:45 14th Nov 2023