INC000100620573 - P3 - Single Exchange - SSSTT - Street - Loss of data services - Switch Reload


Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

The device which reloaded itself yesterday has done so again today.

We have a case raised with the hardware manufacturer to investigate the cause of the reloads and confirm if the device needs replacing. We hope to have this confirmed soon.


Street (SSSTT)

Service and customer volumes:

Ethernet: 20

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 14/11/2023 14:49:37

We're happy to report that service has been restored.

We are still waiting for the hardware manufacturer to confirm if the device requires replacement. This is being taken care of under another incident on the system.

Services have been stable since todays event.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 14/11/2023 17:13:02

Start date:14:59 14th Nov 2023
End date:17:21 14th Nov 2023