INC000100620723 - P3 - Single Exchange - MYCTN - CLIFTON - Loss of data services - Failure following


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:


Service and customer volumes impacted:

Ethernet: 5

Below is a summary of our initial findings and next steps:

Following planned works early this morning, we have reports of a loss of data services to some customers

We are escalating this to our technical team which carried out the works to investigate and resolve.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 14/11/2023 10:55:22

We're happy to report that service has been restored.

Incorrect configuration was identified and amended.

We have an update on the impact.

Service and customer volumes impacted:

Ethernet: 6

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 14/11/2023 11:48:29

Start date:11:03 14th Nov 2023
End date:11:59 14th Nov 2023