| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Cowley - SMCO Service and customer volumes impacted: NGA: 174 Below is a summary of our initial findings and next steps: Some customers connected to Cowley exchange may be experiencing a loss of data services due to failed planned works. We understand the impact this may have caused and appreciate your patience and understanding. Next Update: 14/11/2023 09:00:00 A TalkTalk Field Engineer has been tasked to attend site. His estimated time of arrival (ETA) unknown at the moment. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 14/11/2023 08:55:05 TalkTalk Field Engineer's estimated time of arrival (ETA) is 14:00 We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 14/11/2023 09:53:28 A TalkTalk Field Engineer has been tasked to attend site to investigate a suspected failed SFP during last night planned migration work. His estimated time of arrival (ETA) 14:00 We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 14/11/2023 11:25:11 TalkTalk Field Engineer is on site investigating We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 14/11/2023 12:53:25 We're happy to report that service has been restored. TalkTalk Field Engineer fixed a cabling issue to restore service. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 14/11/2023 13:24:11 We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 14/11/2023 13:34:18 | |
| Start date: | 06:34 14th Nov 2023 |
| End date: | 13:39 14th Nov 2023 |