INC000100620216 P3 Single Exchange SMHH-HEMEL HEMPSTEAD-Quality of Sevice-Backhaul Congestion


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Hemel Hempstead - SMHH

Below is a summary of our initial findings and next steps:

Some customers connected to Hemel Hempstead exchange may be experiencing intermittent data connectivity due to network congestion.

We understand the impact this may have caused and appreciate your patience and understanding.

Next Update: 13/11/2023 22:00:00

We're happy to report that service has been restored.
Traffic has been rebalanced to prevent network congestion. We have contacted our IP engineering teams to review these links in hours to prevent further instances of the issue.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

Start date:20:54 13th Nov 2023
End date:20:55 13th Nov 2023