INC000100617142 - P3 - Single Exchange - SDPCNTC - Portsmouth - Loss of voice services - Failure dur


Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

During routine works, we identified some customers had lost voice services.

The equipment undergoing works was mistakenly identified as not customer affecting.


Portsmouth (SDPCNTC)

Service and customer volumes:


We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 13/11/2023 16:01:48

We're happy to report that service has been restored.

The planned works which caused this outage was performed to replace some faulty equipment.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 13/11/2023 16:04:32
Start date:16:12 13th Nov 2023
End date:16:12 13th Nov 2023