INC000100619669 - P3 - Single Exchange - SSSTT - Street - Loss of data services - Switch reload


Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

A device in this exchange reloaded, causing a loss of data service to some customers.


Street SSSTT

Service and customer volumes:

Ethernet: 20

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 13/11/2023 14:58:33

We're happy to report that service has been restored.

It appears the affected device has become faulty and requires replacement.

As it is currently online, we will investigate options for it's replacement while causing minimal impact/downtime.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 13/11/2023 15:15:31
Start date:15:13 13th Nov 2023
End date:15:19 13th Nov 2023