INC000100618712 - Single Exchange - NENTW - Newcastle West - Partial Loss of Voice Service


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

NENTW - Newcastle West

Service and customer volumes impacted:

Partial Loss of Voice Service
MPF: 112

Below is a summary of our initial findings and next steps:

We have experienced a communication failure with an MSAN that resulted in the disruption of Voice services only. We are dispatching a field engineer to help with the investigations from the site.

We understand the impact this may have caused and appreciate your patience and understanding.

The field engineer assigned is currently en route to site. He is expected to arrive by 8 pm, barring any unforeseen delays.

??We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 10/11/2023 18:36:01

Talktalk engineers are still currently on route to site. Another update will be provided once we have further information from engineers.

WorkLog Submit Date : 10/11/2023 19:29:42

We're happy to report that service has been restored.

A TalkTalkļæ½field engineer has re seated a fault controller card in an MSAN

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 10/11/2023 19:55:50

Next update
10/11/2023 22:45:00

11:48 12/11/2023 ?We're happy to report that service has remained stable and we'll now close this incident.

Start date:17:57 10th Nov 2023
End date:11:48 12th Nov 2023