Incident 13775645 - Initial - Network - P2 - Simonswood - Customers connecting via Simonswood exchan

Details:

Current Status:Closed
Priority: 2
Potential Number of Customers Affected: MPF 3300, SMPF 108, B2B 78,
Status: Investigation & Diagnosis

Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

Summary
Customers connected in Simonswood are experiencing intermittent connectivity of voice and data. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted exchange codes: LVSIM. INC000100072556


Date Created - 08/04/2021 11:26:05
Incident Duration - 0 day(s) 8 hour(s) 14 minute(s).
Service Affecting Status - Incident is Service Affecting.
Service Affecting Duration - 0 day(s) 9 hour(s) 46 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause has not currently been identified.

The next update will follow on Friday 9 April at 08:00 or upon receipt of further information.

08:34 09/04/2021 Service appears to have been stable since 2:30pm on the 08/04/2021. We will continue to investigate the root cause and ensure stable service has been achieved.

09:12 09/04/2021 We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.


Start date:11:54 8th Apr 2021
End date:09:12 9th Apr 2021