Incident 13775646 - Initial - Network - P3 Greenock - customers are experiencing a loss of data serv

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Customers connected in Greenock are experiencing a total loss of service. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted exchange codes: LVGRE

Date Created - 08/04/2021 11:41:55
Incident Duration - 0 day(s) 2 hour(s) 59 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 3 hour(s) 0 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause was due to a loose fibre cable. This was re-seated by a field engineer.


Start date:11:53 8th Apr 2021
End date:14:55 8th Apr 2021