Incident 13775561 - Initial - Network - P2 - Customer connecting via Putney exchange are experiencin

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network monitoring has identified that a number of customers who connect via LSPUT - Putney exchange are experiencing a total loss of service.

Date Created - 08/04/2021 08:20:50
Incident Duration - 0 day(s) 4 hour(s) 45 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 4 hour(s) 46 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause was identified to be a locked Openreach card, this has been restarted and service has been restored.

Start date:11:24 8th Apr 2021
End date:13:11 8th Apr 2021