Incident 13775633 - Initial - Network - P3 - Some customers connecting to Brixton exchange may be ex

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network monitoring has identified a number of customers connecting to Brixton exchange may be experiencing a loss of fibre broadband service
Area Code: WRBRIX

Date Created - 08/04/2021 11:10:55
Incident Duration - 0 day(s) 1 hour(s) 38 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 3 hour(s) 49 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause was due to low light levels on a fibre cable. This was cleaned by a field engineer dispatched to site


Start date:11:23 8th Apr 2021
End date:13:10 8th Apr 2021