13775479 - Gourock - Some customers are experiencing a loss of voice services


Current Status:Closed
Priority: 3
Potential Number of Customers Affected: MPF 961,
Status: Closure

Latest Update
We can now confirm resolution to this network incident. Was part of the larger MSO earlier today. Please see our root cause analysis below for an explanation of how this issue occurred.

Customers connected in Gourock exchange are experiencing a loss of voice service following a failed planned works. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted exchange code: WSGOU

Date Created - 08/04/2021 06:26:18
Incident Duration - 0 day(s) 13 hour(s) 19 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 13 hour(s) 45 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
We have identified the root cause of this incident was due to a network MSO which was communicated out on a different incident.

Start date:06:37 8th Apr 2021
End date:19:55 8th Apr 2021