13775477 - Greenock - Some customers are experiencing a loss of voice and data services


Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Customers connected in Greenock Exchange are experiencing a loss of voice and data services following a failed planned works. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted Exchange Code: WSGRE

Date Created - 08/04/2021 06:16:47
Incident Duration - 0 day(s) 8 hour(s) 28 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 8 hour(s) 45 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause was due to an issue with switchover over controller cards on the DSLAM. This was resolved by a forced switchover by engineers

Start date:06:28 8th Apr 2021
End date:14:56 8th Apr 2021