13775308 - Lodge Hill, Beulah Hill, Norbury, Wandsworth - Some customers are experiencing a loss of

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident. Backhaul stable after brief disturbance. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Customers connected in Lodge Hill, Beulah Hill, Norbury, Wandsworth are experiencing a total loss of service. We have identified an issue with our backhaul service and are working with our supplier to resolve the issue. Impacted exchange codes: lslodh, lsbeu, lsnor, lswan

Date Created - 07/04/2021 23:22:53
Incident Duration - 0 day(s) 0 hour(s) 22 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 1 hour(s) 45 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
We have identified the root cause of this incident was due to a backhaul disturbance while supplier investigating another fault.

Start date:00:26 8th Apr 2021
End date:00:26 8th Apr 2021