13775404 - Some customers at the Keady exchange are experiencing a loss of service

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Some customers at the Keady exchange are experiencing a loss of service. Customers connected to this exchange may be without the use of TV or Broadband services for the duration of this outage. Impacted exchange code: NIKY

Date Created - 07/04/2021 22:23:28
Incident Duration - 0 day(s) 6 hour(s) 54 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 13 hour(s) 52 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Card replaced

Start date:22:29 7th Apr 2021
End date:05:19 8th Apr 2021