13775397 - customers connected to Tunbridge Wells collector nodes may have experienced a brief loss

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network monitoring has identified a number of customers connected to Tunbridge Wells collector nodes may have experienced a brief loss of voice service today between 13:11 and 13:13. Impacted exchanges include Barming, Battle, Bexhill, Borough green, Barming, Canterbury, Cooden, Copthorne, Edenbridge, East grinstead, Fairseat, Forest row, Guestling, Horam road, Knockholt, Lydd, Maidstone, Marden, Northiam, New romney, Nutley, Otford, Rainham, Seal, Snodland, Burwash, Uckfield, Wadhurst, West malling, Hailsham, Horsham carfax, Seaford
Area Code: NDBAR,NDBAT,NDBEX,NDBGR,NDBUR,NDCAN,NDCOO,NDCOP,NDEDE,NDEGR,NDFAI,NDFRO,NDGUE,NDHRO,NDKNO,NDLYD,NDMAI,NDMAR,NDNOR,NDNRO,NDNUT,NDOTF,NDRAI,NDSEA,NDSNO,NDTWE,NDUCK,NDWAD,NDWMA,SDHLSHM,SDHRSHM,SDSFRD

Date Created - 07/04/2021 19:39:37
Incident Duration - 0 day(s) 0 hour(s) 17 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 6 hour(s) 36 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause was due to a flap on multiple BT Wholesale circuits from the Tunbridge Wells collector node to the core network

Start date:20:03 7th Apr 2021
End date:20:03 7th Apr 2021