13775126 - Some customers to the Castle Douglas exchange will be experiencing a total loss of servic

Details:

Current Status:Closed
Priority: 3
Potential Number of Customers Affected: , FTTC 756
Status: Closure

Latest Update
We can now confirm resolution to this network incident. Port move on core router. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network - P3 - Some customers to the Castle Douglas exchange will be experiencing a total loss of service. Investigations are underway to determine the reason for the Total loss of services - WSCAS

Date Created - 07/04/2021 06:16:43
Incident Duration - 1 day(s) 13 hour(s) 35 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 1 day(s) 13 hour(s) 51 minute(s).
Tickets Raised to Date: 4

Technical / Suspected Root Cause
We have identified the root cause of this incident was due to a software bug on a core router, circuit was moved to a different port to clear the issue.

Start date:06:23 7th Apr 2021
End date:19:56 8th Apr 2021