| Current Status: | Closed |
|---|---|
| Priority: 3
Potential Number of Customers Affected: , FTTC 756 Status: Closure Latest Update We can now confirm resolution to this network incident. Port move on core router. Please see our root cause analysis below for an explanation of how this issue occurred. Summary Network - P3 - Some customers to the Castle Douglas exchange will be experiencing a total loss of service. Investigations are underway to determine the reason for the Total loss of services - WSCAS Date Created - 07/04/2021 06:16:43 Incident Duration - 1 day(s) 13 hour(s) 35 minute(s). Service Affecting Status - Incident is not Service Affecting. Service Affecting Duration - 1 day(s) 13 hour(s) 51 minute(s). Tickets Raised to Date: 4 Technical / Suspected Root Cause We have identified the root cause of this incident was due to a software bug on a core router, circuit was moved to a different port to clear the issue. | |
| Start date: | 06:23 7th Apr 2021 |
| End date: | 19:56 8th Apr 2021 |