13775032 - Some customers connected to High Wycombe exchange will have experienced a Total loss of S

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network - P3 - Some customers connected to High Wycombe exchange will have experienced a Total loss of Service. Investigations are underway to determine the reason for the Total loss of services - SMHY

Date Created - 06/04/2021 23:25:42
Incident Duration - 0 day(s) 0 hour(s) 6 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 0 hour(s) 31 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
RFO produced to Virgin Media.

Start date:23:34 6th Apr 2021
End date:23:34 6th Apr 2021