13775031 - Some customers to the Stockton Heath exchange will be experiencing quality of service iss

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Network - P3 - Some customers to the Stockton Heath exchange will be experiencing quality of service issues. Investigations are underway to determine the reason for the quality of service issues. - LVSTK

Date Created - 06/04/2021 22:55:36
Incident Duration - 0 day(s) 0 hour(s) 13 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 8 hour(s) 8 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Congestion found on the network. Traffic has been re-routed to the correct paths to remove quality of service issues we where seeing.

Start date:23:07 6th Apr 2021
End date:23:11 6th Apr 2021