13774883 Uckfield - Some customers are experiencing a loss of data services

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident. SFP has been replaced. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Customers connected in Uckfield are experiencing a partial loss of service Data. We have identified an issue with our backhaul service and are working with our supplier to resolve the issue. Impacted exchange codes: NDUCK

Date Created - 06/04/2021 14:50:33
Incident Duration - 1 day(s) 6 hour(s) 10 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 1 day(s) 8 hour(s) 0 minute(s).
Tickets Raised to Date: 4

Technical / Suspected Root Cause
We have identified the root cause of this incident was due to a fault SFP that has been replaced.

Start date:16:59 6th Apr 2021
End date:21:04 7th Apr 2021