13774783 - Cheltenham - Some customers are experiencing a loss of data services

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Customers connected in Cheltenham exchange may experience a loss of Data service. We have identified an issue and are working with our field engineers to resolve the issue. Impacted exchange code:SSCMN

Date Created - 06/04/2021 10:45:23
Incident Duration - 0 day(s) 8 hour(s) 59 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 8 hour(s) 59 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Faulty EADB board was replaced by field engineer onsite.

Start date:11:27 6th Apr 2021
End date:20:13 6th Apr 2021