13774610 Some customers connected via West Wickham exchange may be experiencing TLOS

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.
 
Technical / Suspected Root Cause
A end and Z end Cold reboots carried out to restore management and clear alarms.
 

Start date:12:28 5th Apr 2021
End date:12:56 5th Apr 2021