13774488 - Some customers connected to Egham exchange will have experienced a partial loss of Servic

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.
 

Summary
Network - P3 - Some customers connected to Egham exchange will have experienced a partial loss of Service. Investigations are underway to determine the reason for the partial loss of service issues. - LWEGH
 

Technical / Suspected Root Cause
Link flapped, RFO produced to Virgin Media.
 

N/A
Start date:13:21 4th Apr 2021
End date:13:21 4th Apr 2021