13774458 - Some customers to the Llanwern exchange will be experiencing a TLOS.


Current Status:Closed
Latest Update
We can now confirm resolution to this network incident. Services restored on the affected exchanges. Please see our root cause analysis below for an explanation of how this issue occurred.
Technical / Suspected Root Cause
We have identified the root cause of this incident was due to a traffic from a B2B circuit bring down both exchanges, services restored by shutting down the port the B2B customer uses.

Start date:03:21 4th Apr 2021
End date:17:26 5th Apr 2021