13773922 - Network - P3 - Maidstone Some customers are experiencing a loss of dat

Details:

Current Status:Closed
Priority: 3
Potential Number of Customers Affected: , NGA 3
Status: Investigation & Diagnosis

Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

Summary
Customers connected in Maidstone are experiencing a partial loss of service Data. We have identified an issue with our backhaul service and are working with our supplier to resolve the issue. Impacted exchange codes: NDMAI


Date Created - 01/04/2021 05:10:49
Incident Duration - 7 day(s) 14 hour(s) 42 minute(s).
Service Affecting Status - Incident is Service Affecting.
Service Affecting Duration - 7 day(s) 14 hour(s) 43 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause has not currently been identified.

The next update will follow on Friday 9 April at 09:50 or upon receipt of further information.

15:17 09/04/2021 We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.


Start date:05:21 1st Apr 2021
End date:15:17 9th Apr 2021