Incident 13773588 - P2 - GRANTON and Leith exchanges are experiencing Total Loss of Service

Details:

Current Status:Closed
Incident 13773588 - Initial - Network - P2 - ESGRA - GRANTON and ESLEI - Leith exchanges are experiencing Total Loss of Service

Priority: 2
Potential Number of Customers Affected: MPF 4500, SMPF 200, B2B 100,
Status: Investigation & Diagnosis

Summary
GRANTON and ESLEI - Leith exchanges are experiencing Total Loss of Service - INC000100069306

Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

Date Created - 31/03/2021 12:12:07
Incident Duration - 0 day(s) 0 hour(s) 5 minute(s).
Service Affecting Status - Incident is Service Affecting.
Service Affecting Duration - 0 day(s) 0 hour(s) 42 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause has not currently been identified.

The next update will follow on Wednesday 31 March at 15:10 or upon receipt of further information.

Start date:12:23 31st Mar 2021
End date:13:51 31st Mar 2021