13773543 WEWMAY - A small number of customers connected to the Mayfair exchange are experiencing los

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Date Created - 31/03/2021 09:36:46
Incident Duration - 0 day(s) 6 hour(s) 27 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 6 hour(s) 26 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Field engineer replaced EADB card on DSLAM.

Start date:10:34 31st Mar 2021
End date:16:06 31st Mar 2021