13773627 Newton Mearns - Some customers experiencing intermittent loss of voice

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Date Created - 31/03/2021 06:48:53
Incident Duration - 0 day(s) 6 hour(s) 55 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 7 hour(s) 44 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause has not currently been identified.


Start date:08:09 31st Mar 2021
End date:14:07 31st Mar 2021