13773435 - Customers connecting via Weymouth exchange are experiencing a Total loss of service


Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Customers connected around the area Weymouth are experiencing loss of service affecting data. We are currently diagnosing the issue and will continue to provide updates on progress. Exchange codes affected: STWEYMH

Date Created - 30/03/2021 18:19:48
Incident Duration - 0 day(s) 0 hour(s) 9 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 2 hour(s) 9 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
Root cause has not currently been identified.

Start date:18:35 30th Mar 2021
End date:18:35 30th Mar 2021