13773310 - Customers connecting via Hest Bank exchange are experiencing a Total loss of service

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Summary
Customers connected around the area Hest Bank are experiencing loss of service affecting data. We are currently diagnosing the issue and will continue to provide updates on progress. Exchange codes affected: LCHET

Date Created - 30/03/2021 16:01:43
Incident Duration - 0 day(s) 0 hour(s) 7 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 1 hour(s) 9 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
DSLAM reloaded

Start date:16:37 30th Mar 2021
End date:16:37 30th Mar 2021