13772918 Some B2B customers on the Padgate are experiencing a Total loss of Service


Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Date Created - 29/03/2021 15:37:13
Incident Duration - 0 day(s) 0 hour(s) 49 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 0 hour(s) 46 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
IP access have cleared some LDP sessions to the NPE as we could see the LDP limit maxing out, this has now allowed space for the LDP peer between the MPS at Padgate and the NPE to establish.

Start date:16:00 29th Mar 2021
End date:16:34 29th Mar 2021