13771940 - Some B2B customers connected to Basildon exchange may have experienced a loss of service

Details:

Current Status:Closed
Latest Update
We can now confirm resolution to this network incident with all affected tickets now passed back for a retest. Please see our root cause analysis below for an explanation of how this issue occurred.

Date Created - 25/03/2021 09:33:51
Incident Duration - 0 day(s) 1 hour(s) 2 minute(s).
Service Affecting Status - Incident is not Service Affecting.
Service Affecting Duration - 0 day(s) 0 hour(s) 57 minute(s).
Tickets Raised to Date: 0

Technical / Suspected Root Cause
The exchange switch reloaded due to PSU cable fault. The power supply connection has been re-terminated in the exchange by a Talk Talk Field engineer.

Start date:10:12 25th Mar 2021
End date:08:04 28th Mar 2021